Managed services
Designing the system that’s right for you
Optimize your security programs without investing in additional personnel, training, equipment, or database management with our managed, hosted and monitored services. Take the hassle our of monitoring, maintaining, and managing your vital security equipment, and know that you're working with a qualified team that emphasizes customer service above all else.
Our ADT Commercial Network Operation Center can help design, implement, commission, manage, and monitor your security application IT network. The team can also help manage broadband connections.
Because our engineers hold certifications in both Cisco and Meraki, they have the advanced knowledge required to design and implement the integrated security solution you need.
Our team holds the following designations:
Cloud & Managed
Services Express
MSSP Silver
Platinum MSSP
Platinum MSSP
Managed services
Your managed services include:
- Test your equipment. Remote health checks of IP-enabled devices on the network, such as cameras, DVRs and NVRs, hard drives, sensors, card readers and intercoms, can all be performed by our team.
- Schedule repairs. If a problem is discovered, such as a camera dropping off the network or unusual hard drive usage, upon authorization, we’ll dispatch a technician to investigate and make repairs.
- Keep you connected. We will monitor point-to-point tunnel, local site connectivity, and network up/down status.
- Alert you. We’ll notify you via email or voice message when potential problems or data breach attempts occur.
- Protect your data. Our firewalls and security protocols help keep your data secure. You’ll have access to up-to-date firewall and anti-virus software. We monitor for new releases and the latest patches, and we can automatically install them. We also offer comprehensive disaster recovery protocols.
Monitored, managed and up-to-date
Managed services can allow your business to focus on its core competencies, while we help provide peace of mind by helping you keep your security systems and components running as expected—while your system is monitored, your software is updated, and your bandwidth is managed.
Monitoring applications
Additional monitoring applications to help protect you
Video alarm verification
Helps reduce false alarm fees, unnecessary police dispatches and provides more information on actual crimes in progress. Video is sent to our central station when an on-site event takes place, and we’ll send the same video to you to help you make informed decisions about dispatch.
Video assistance
ADT Commercial helps provide a more safe and secure environment for your employees and customers through a remote video look-in capability and two-way audio. This protection can be crucial, for example, if an employee is working alone late at night we can act as an extra set of eyes and alert authorities if a situation warrants it. Be alerted and have video you can use to assess the situation. We can alert the police, as needed, and we can offer a verbal alert to both employees and customers that the situation is being monitored.
Video escorts
Our monitoring professionals help you watch over employees who may have to open or close the business alone.
Video guard tours
We help you to decide whether to reduce manned guard expenses with remote video tours of your premises. We can perform these tours at times and intervals you select, looking for specific activity you deem important.
Advanced video analytics
Assist with distinguishing between humans or other activities to ensure proper responses.
Managed or hosted access control
Help lower your costs by eliminating the need for dedicated computers, databases, backup or special software to secure your facilities. We can handle daily administration, or you can manage the system via a secure online portal.
Critical condition monitoring
Help you to keep your premises operational while protecting your employees and equipment with monitored sensor protection against excess levels of water, smoke, carbon monoxide, out of range temperatures, electric and other related conditions.
Monitoring of access control system events
Help detect activities, such as “tailgating,” expired credentials, or door-forced-open situations.
Monitoring centers
We provide monitoring and advanced network services through our own National Account Operations Center and Network Operations Center.*
*Source: S1 Filing – 1/5/2018
Physical security for network protection
Security-only network
ADT Commercial will work with your IT team to determine if separating security applications from your existing network is a better option for your organization. We can implement, install, commission, manage and monitor a security-only network to segment critical business data from your security applications.
Wireless Access Point (WAP) Management
Remote monitoring of the health of your wireless access points and their SSID (s) as well as managing VLANS, wireless names, passwords, and encryption changes is covered under WAP management services.
Hosted Virtualized Computing (VM)
If your organization choose not to use a local computer, we provide the virtualization of security servers. These hosted solutions are for security-related servers and resources such as access control systems, databases and video enterprise solutions.
Security Server Monitoring
Security sever management allows ADT Commercial to manage your on-site server remotely from the NOC. The NOC will monitor the system health and services of the server on site. This keeps your anti-virus and OS patching up to date.
Getting started is easy
Just contact us and tell us more about your business, your needs, and your expectations for the future. We can help you understand how our solutions can fit into your business model, and we can give you a timeline for development, too. You’ll be amazed at how quickly we can get your system converted. Call us to find out more and to get started.
Fill out the form below and an ADT Commercial specialist will call you.
