Professional services
ADT Commercial is founded on decades of experience serving commercial and National Account clients.
We’ve grown our commercial technical competency to serve customers in a unique way—with the scale and expertise to meet your needs throughout the U.S.
Understanding your risks
When a customer’s possessions are in your care for cleaning, storage or other services, their loss can damage your brand and your bottom line.
We realize that you aren’t looking for prepackaged solutions—you want solid advice, technical expertise, innovative thinking and consistent delivery performance that is scalable.
Expanded capabilities, endless possibilities
By integrating technologies to help provide security for your customers’ personal information or assets, you can help reduce operating costs, improve security and ensure a higher level of safety for your employees. We also can help you create a national business security program with consistent standards and pricing for each of your sites.
Customers tell us that juggling multiple physical security, fire suppression and monitoring providers isn’t their ideal choice, and we can address those issues, too.
Committed to customer service excellence
National and local
We offer customers the best of both worlds—a strong national company with local offices providing a quality service experience.
Qualified technicians
We dispatch technical personnel certified to service the systems at your sites, and they show up on time with the right equipment. We also email you when your technician is in transit to your appointment and technician picture so you know who to expect, and when.
Extensive experience
In order to help deliver an exceptional service response, we have thousands of our own technicians with an average tenure of over 9 years.
National Account Program
We created a National Account Program that makes it easy for you to do business with us by offering a single point of contact and dedicated teams to proactively manage your program.
Professional monitoring 24/7/365
We have dedicated commercial and National Account monitoring centers—redundant and listed by Underwriters Laboratories. We provide monitoring and advanced network services through our own National Account Operations Center and Network Operations Center.
Innovations for premier National Account customers
1 Touch team
We dedicate a team to each premier National Account customer. Your team will help you care for your business from order entry all the way through billing. This creates a truly seamless experience for customers and provides a true “one point of contact” approach. Our focus on performance enhancement allows us to better serve your needs by being proactive rather than reactive.
Customer scorecard
We collect a customer satisfaction score for every National Account installation and service call and compensate local operations teams in part based upon these scores. This helps to ensure that excellence in customer service remains the focal point of all team members.
1 Report
The 1 Report executive summary is prepared for premier accounts on a quarterly basis to review performance and help you plan for continuous improvements.
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